mad at (not about) VerizonPosted: October 27, 2011
I wrote about my not-quite Android phone behaving badly. The behavior got worse, to where I was getting error messages constantly, starting with when I turned the phone on. It got frustrating enough that I ventured back to my local Verizon store to ask for help. Seems they’ve gotten rid of their technical staff and all they have is sales people now. The guy there was absolutely no help. He said my phone was out of warranty and I wasn’t due for a new phone until November 25th. Implied but not said, “Sorry. Too bad.”
The best he could tell me was to go to mortorola.com to see if there was an update to the operating system. There wasn’t. There wasn’t even a place to go for operating system updates. And checking via my phone told me what I had was current.
I did some checking online and found out that what I was experiencing was not uncommon. The best suggestion I could find was to do a factory reset. That looked to me like the most extreme of options, but I couldn’t find a better solution. I tried it. As expected, everything got wiped out except for my phone number. Fortunately, much of my data was backed up somewhere on the cloud, but I had to reinstall all of my apps and rebuild my phonebook. The error messages went away, though.
Needless to say, I’m not pleased with Verizon. I considered ditching my phone now and getting an iPhone from AT&T. But that, I quickly realized, would be, as my dad used to say, cutting off my nose to spite my face. I’d have to pay the early termination fee with Verizon and would end up with a carrier with worse coverage than Verizon.
They’ve got us by the short hairs (forgive me) and they know it. The best I can do is bide my time and be patient until November 25, when I’ll be online ordering my iPhone.