keeping cool

Dealing with changes to one’s cable or satellite television service is rarely easy or fun. Sometimes it is necessary, though. We’ve been very happy with our cable provider in the last two years since we switched from satellite TV and phone company internet DSL to get a faster internet connection. But this month our two-year locked-in bundle rate expired so I had to do something.

In going over the choices the agent told me that I should swap out my old cable modem for the current model as it would increase my internet speed. Dangling a bauble like that in front of me means I’m guaranteed to reach for it. So I took my modem/wireless router to the cable company office to exchange it. The new device was just a modem. No router. No wireless. The company no longer provides wireless, I was told.

There was a part of me that thought I should flip out. But the part of me that prevailed stayed calm. After all, there was something in the back of my mind that told me this was going to happen. The fact that the agent used the word “modem” and not “router” was a clue. I even had the thought that I should take with me the credit card I normally use for buying non-everyday purchases. Staples was just a few minutes from the cable office, so I headed straight there. Of course there was a wide selection of wireless routers and it took me a while to make a decision. I ended up with not the cheapest and not the most expensive, but one that I thought would do the job.

I got home with modem and router, and set to work. Of course it was not just a simple swap out. The cable company insisted I verify my legitimacy by providing the ID of the old modem, and the router would not let me set up security as I have had it as long as I have had a wireless router. Terry, being very wise about such things, left the house to run errands.

It took a little bit of time, but with much concentration, and, interestingly enough this time, no cursing or swearing, all computers, my iPad, and iPhone were once again connected. And our internet speed is now faster than it has ever been.

And all without my going ballistic. Not so bad.



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