when our technology fails usPosted: April 20, 2015
I’m always highly dependent on my email, especially so of late, as Terry and I sell one house and buy another. I was therefore annoyed last week when I started getting intermittent error messages for my primary email account. Then, on Friday morning, Outlook told me that it could not connect either to send or to receive. All this as I was trying to be accessible to move things ahead on both houses.
I got on the phone with my email hosting provider and we determined that everything was fine with my account and that the server was up. So I spoke with support at my cable company, which provides our Internet access. The agent was adamant that they neither would nor could block access in that way. I also noted that I couldn’t get email from that account on my iPhone via WiFi, but when I turned off WiFi it came through fine on the cellular network.
If it wasn’t my hosting provider, and it wasn’t my cable provider, it had to be my router.
I connected my desktop computer directly to the cable modem, bypassing the router. The email came through just fine.
When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth.
I did a complete power cycle on both the cable modem and the router and now all seems to be well. But I still have no clue as to why my router would suddenly, inexplicably start blocking access to my email server. Really, it’s kind of creepy. Creepy in a 2001: A Space Odyssey, HAL 9000 sort of way.
I’m glad it’s working now.