router woes and recoveryPosted: July 31, 2020
Stuff sometimes happens even when you’re minding your own business. Yesterday before I went grocery shopping I checked my email. All was well. When I got home I had no internet access. My router was non-functional. There were no lights lit up on it. None. Completely dark. He’s dead, Jim. It’s a dead parrot.
I called Spectrum and the automated voice support was no help, so I enunciated very clearly rep-RE-sen-TATIVE. After twenty minutes on hold I got a real person who was very friendly, but finally agreed with me that I had a dead parrot, er, router.
While I was on hold I used my Spectrum iPhone app to make an appointment at the Spectrum store to swap out my router, but the first available appointment was the next day. The real person at Spectrum told me that I didn’t need an appointment; I could just head over to the store, which I did.
I had to wait a bit for my turn, but once someone came over to help me the equipment swap was very quick. I brought the new router home, connected everything, and waited. No internet access. Another call to that automated lady, a complete power cycle on both the modem and the router, then voilà, internet access!
I did a speed test and saw that I was getting almost twice the internet speed I had before, which is what Spectrum had been telling me for some months that I should be getting.
It’s a cliche, certainly, but it’s also true: all’s well that ends well.