a quick appliance repair

Terry and I bought a new stove in 2019 when the oven wouldn’t heat up and a repair to the old one would cost almost as much as buying a new one. Our local appliance store didn’t have what we wanted, so we found a Samsung range we liked (with a convection oven!) at Lowe’s. We have been very happy with it, but recently it started acting up. The oven took longer to heat up than before and finally it stopped heating up altogether. Never mind that this should not happen in an oven that was just over three years old. The problem was there and we needed to deal with it.

We called our local appliance store, but they said that they don’t service Samsung and referred us to A&E Factory Service. I was familiar with them, as I frequently see their trucks here in Four Seasons and around town. No doubt you’ve seen their trucks as well, and perhaps even used them.

I called A&E on a Monday and was able to schedule an appointment for Wednesday. The service technician diagnosed the problem and had the part on his truck. The igniter had gone out. Our oven was working again within forty-five minutes of his arrival. Not only that, but the oven now heats up more quickly than it ever did. I’d say it’s twice as fast as it did before the performance started to deteriorate. Never mind that the technician kept trying to get us to sign up for the A&E service contract for fifty bucks a month. The end result was well worth the slight annoyance.

Our experience with our local appliance store (which we love and appreciate and where we have purchased several major appliances) is that it takes a week to get a service call and another week to get a replacement part. So while I love supporting local businesses, it is delightful to have such a quick resolution from a national company.

Thank you, A&E Factory Service.